Hillary Clinton’s cold, haughty, detached explanation as to why she used a home brewed server to communicate classified information is taking a serious toll on how voters view her.

Apart from a surge by chief rival Bernie Sanders in critical states like Iowa and New Hampshire, the ongoing scandal has caused Clinton’s favorability numbers to sink to the lowest they’ve been since Bill Clinton’s first campaign for president in 1992.

“Clinton’s sub-40% favorable ratings in 1992 were mostly a product of the public’s lack of familiarity with her, rather than any kind of broad unpopularity,” Gallup reports.

Today, it stands at 41%, which is “arguably her worst, given her nearly universal name recognition.”

Between two polls Gallup conducted between July and August, Hillary’s liability among Democrats went unchanged, staying at 74%. Bernie Sanders, meanwhile, saw a 7 percentage-point increase in his favorable rating, to 46%. Martin O’Malley saw a smaller increase, from 12% to 15%.

Clinton’s performance during an interview with Andrea Mitchell on MSNBC, which was almost universally panned by observers, is likely not going to help her predicament.

“She is too lawyerly, she is still too lawyerly. The fact that the first words out of her mouth are not, ‘I’m really sorry about this,’ and instead we’re still hearing about convenience is not convincing,” former Democratic strategist Bob Shrum told Mitchell after the interview.

“When you asked her about authenticity, you know, ‘Everything’s fine, we have all the organization in place, we’re doing this in Iowa,’ I mean, why can’t she just smile and say, ‘Well, look, maybe I can do better.'”

Shrum, who now teaches at USC, says he polled his class about Clinton and about their lack of enthusiasm for her. One student responded that she’s “old and cold.”