U.S. House lawmakers grilled Transportation Security Administration officials during a Government Reform Committee hearing Thursday over huge bonuses to agency officials amid reports of misconduct, failed screening tests, and excruciatingly long wait times at airports across the country.

Utah Rep. Jason Chaffetz pushed TSA administrator Peter Neffenger on why the agency paid $90,000 in bonuses to Kelly Hoggan, an assistant administrator for security, at a time when the agency repeatedly failed security tests and faced accusations of retaliation against whistleblowers, The Hill reports.

“Those bonuses were given to somebody who oversees a part of the operation that was in total failure,” Chaffetz said.

Chaffetz and other lawmakers cited a report from last summer that showed “auditors were able to smuggle fake explosives and weapons past TSA screeners 95 percent of the time,” as well as testimony in the committee last month from TSA whistleblowers who alleged senior officials retaliated against them for reporting fraud and abuse.

The retaliation, known as “directed reassignments,” occurred before Neffenger took over the TSA, he said, and he’s since put an end to the practice.

“I discontinued directed reassignments explicitly,” Neffenger said, according to The Hill. “I don’t tolerate that. It’s illegal, unethical and most of those people doing directed reassignments no longer work at the agency.”

And while Neffenger said the $90,000 in bonuses paid to Hoggan, which also occurred before he stepped in, are not justified, he insisted there was no need to fire the administrator, whose base salary is $181,500.

“I have not seen any direct misconduct by Mr. Hoggan in the time that I’ve been here,” he told lawmakers.

The recent Government Reform Committee hearing came just a few days before about 450 American Airlines passengers attempting to fly from O’Hare International Airport in Chicago were delayed up to three hours by overwhelmed TSA screeners and missed their flights, ABC 7 reports.

Increasingly frustrated airlines are encouraging passengers to post about their miserable experiences to social media with the hashtag #ihatethewait to put pressure on TSA officials to do something about understaffed checkpoints across the country.

American Airlines spokesperson Leslie Scott told ABC 7 the company has gotten so fed up with the delays it’s sending its own employees down to the security line to help move things along starting this week.

“(They will be) standing in line, telling people to take shoes off, take electronics out and bag of liquids out,” Scott said.

The Chicago Tribune also pointed to a video of the long TSA security lines at Chicago’s Midway Airport that went viral over the weekend and has since garnered well over 2 million views.

The video, titled “TSA are you (expletive) kidding me?” was recorded by 34-year-old Oregon photographer Sean Hoffman, who said he arrived at the airport at 5 p.m. and barely made his 7:50 p.m. flight.

“I got to the end, and I was like, holy (expletive), people would probably like to see this,” Hoffman told the Tribune.

Hoffman said he uploaded the video before his plane left Chicago and it “went viral” before he landed in Oregon.

“It must have struck a nerve,” he said.